Steaming

Cancellation Policy

Booking Requirements: Book at least 12 hours in advance. Same-day service available if booked by 12 PM (extra fee applies). Minimum 10 lb required for Wash & Fold. Orders under 10 lb are charged a $19.90 minimum. -------------------------- Pickup & Delivery: Standard hours: 8 AM – 8 PM (Monday–Saturday). Delivery fee: $5 for orders under $50. Free for members and orders $50+. Missed pickups due to client unavailability may incur a $7 rescheduling fee. -------------------------- Laundry Handling: Please separate items needing special care or label them clearly. We are not responsible for damage caused by: - Items left in pockets - Unlabeled delicates - Color bleeding *Fragrance-free and eco-friendly detergent available upon request (+$2 per order)). -------------------------- Turnaround Times: Regular Wash & Fold: 24–48 hours Same-Day Service: Returned the same day Bedding/Delicates: 2–3 days Delays may occur during busy periods or holidays. -------------------------- Cancellations & Rescheduling: Cancel or reschedule at least 8 hours before pickup. Late cancellations may incur a $7 fee. Same-day bookings are non-refundable once confirmed. -------------------------- Payment & Membership: Payment is due when booking. We accept debit, credit, and e-transfer. Membership plans offer discounts, priority service, and free delivery. Memberships are billed monthly and can be canceled with 7 days’ notice before the next billing cycle. -------------------------- Lost or Damaged Items: Claims must be reported within 48 hours of delivery. Maximum liability: 5x the cost of service for the affected item(s). -------------------------- Contact & Service Area 📞 For questions or support: contact@dorlaundry.ca 📍 Serving: Ottawa